Privacy Policy

Introduction

The New You Plan is committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly.

This Privacy Policy explains how we collect, use, store and protect your personal information when you:

• Visit our website
• Purchase products from us
• Interact with our services

This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect:

We collect personal information when you interact with our website or services.

This may include:

Information you provide directly

• Name
• Email
• Telephone number
• Delivery and billing address
• Account profile information
• Product reviews or blog comments
• Social media interactions with our brand

Transactions and purchase information

• Products purchased
• Delivery information
• Billing information

Payment details are processed securely by our payment providers and are not stored by The New You Plan.

Customer support interactions

• Emails
• Telephone calls
• Live chat conversations
• Links clicked in marketing emails

Optional information

From time to time we may collect additional information when you:

• Enter competitions
• Complete surveys
• Participate in marketing campaigns

Age Restrictions

The New You Plan products and services are intended for individuals aged 18 and over.

We do not knowingly collect personal data from anyone under the age of 18.

How We Use Your Personal Data

We only use your personal data where permitted by law.

Most commonly we use your data to:

• Process and deliver your orders
• Manage your account
• Provide customer support
• Respond to enquiries or complaints
• Improve our website and services
• Prevent fraud or misuse of our services

We may also use your data for research purposes, such as requesting feedback about our products or services.

Marketing Communications

With your consent, we may send marketing communications through:

• Email
• SMS / Text messages
• Social media advertising

These communications may icnlude

• Special offers
• New products
• Promotions
• Updates from The New You Plan

You may unsubscribe from marketing at any time by:

• Clicking the unsubscribe link in our emails
• Replying STOP to SMS messages
• Contacting our support team

SMS Marketing (Text Messaging)

By opting in to receive SMS marketing messages, you agree that we may send you:

• Order notifications
• Abandoned cart reminders
• Promotional offers

Your phone number and purchase information may be shared with our SMS platform provider Klaviyo for the purpose of delivering these messages.

You may unsubscribe from SMS marketing at any time by replying STOP to any message.

Message and data rates may apply depending on your mobile provider.

Legal Basis for Processing Data

Under UK GDPR, we rely on the following lawful bases for processing your personal data:

Contractual necessity

To process orders, payments and deliver products.

Consent

Where you have explicitly agreed to receive marketing communications

Legitimate Interests

To operate and improve our business, including:

• improving our website
• developing products and services
• preventing fraud
• analysing website performance

Sharing your data:

We do not sell or rent your personal information.

However, we may share your data with trusted third parties when necessary to operate our business, including:

• Delivery companies
• Payment providers
• Marketing platforms (e.g. email or SMS services)
• Fraud prevention services
• Legal advisors or regulatory authorities when required

These providers are required to process your data securely and only for the services they provide.

Cookies and Tracking Technologies

Our website uses cookies to:

• remember items in your shopping cart
• analyse website traffic
• improve user experience

You can control cookies through your browser settings

Please note that disabling cookies may affect the functionality of our website

For more information please see our Cookie Policy.

Data Security

We take appropriate technical and organisational measures to protect your personal data.

This includes:

• SSL encryption for secure data transmission
• restricted access to personal data
• secure payment processing through third-party providers

The New You Plan does not store credit card details.

Data Retention

We retain personal data only for as long as necessary to:

• fulfil orders
• meet legal and accounting requirements
• resolve disputes
• enforce our agreements

Retention periods depend on the type of data and the purpose for which it was collected.

Your Rights

Under UK data protection law you have the right to:

• Request access to your personal data
• Request correction of inaccurate data
• Request deletion of your data where applicable
• Restrict processing of your data
• Object to processing for marketing purposes
• Request transfer of your data to another organisation
• Withdraw consent where consent has been given

Requests are normally processed within one month.

Complaints

If you believe your data has been handled incorrectly, you have the right to lodge a complaint with the UK supervisory authority:

Information Commissioner’s Office (ICO)

https://ico.org.uk

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Email: support@thenewyouplan.com
Telephone: +44 28 3833 0720
Live Chat: Available on our website