Here at The New You Plan, we are committed to protecting our customer's privacy. Below is an overview of our policy, please ensure you take the time to review this notice which explains what information we collect about you, how we use it, and your rights.
It includes the relevant requirements of the General Data Protection Regulation. It applies both when you visit our website (regardless of where you visit it from) and when you use our services.
We collect personal data from you when you provide it to us directly and through your use of the Site. This information may include:
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the certain circumstances detailed below and this may be affected based on the way in which you use our Site, your interactions with us, and the permissions you give us, which may include:
We are using a text messaging platform, which is subject to the following terms and conditions. By opting-in for our text marketing and notifications in, you agree to these terms and conditions.
By entering your phone number in the checkout and initialising a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. You acknowledge that consent is not a condition for any purchase. Your phone number, name and purchase information will be shared with our SMS platform "Klaviyo". This data will be used for sending you targeted marketing messages and notifications. Upon sending the text messages, your phone number will be passed to a text messages operator to fulfill their delivery.
If you wish to unsubscribe from receiving text marketing messages and notifications reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you with in any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out. Message and data rates may apply.
For any questions please text "HELP" to the number you received the messages from. You can also contact us for more information. If you wish to opt out please follow the procedures above.
The New You Plan relies on the following legal basis, to process your personal data:
On occasion we may ask customers for additional information that will help us develop in the field of nutrition and wellbeing.
We are dedicated to helping you manage your data, in the instance of our email marketing channels you have the option to unsubscribe at any time via the links in the emails.
If you need any assistance with this then we recommend you get in touch and our team will ensure that we help you as quickly as possible. You can get in touch via:
Live Chat: Located at the bottom right hand corner of your screen
We share customers' personal data with third parties in the following circumstances:
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business requirement that means they have a need to know. In this instance they will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We take online security very seriously and are committed to ensuring your information is stored and handled safely and privately. Your credit card information is processed securely via a third party payment provider and at no time do New You store or have access to your credit card or CV2 number. We use the industry standard (SSL - Secure Sockets Layer) secure server to ensure private information and credit card details are transmitted securely across the internet.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any fulfilment of orders, accounting, reporting or legal requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
You will not have to pay a fee to access your personal data (or to exercise any of your other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
You have rights under data protection laws in relation to your personal data. To get more information regarding this please click on the link below: (www.ico.org.uk).
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues
Live Chat: Located at the bottom right hand corner of your screen
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