Terms and Conditions

New You is totally dedicated to ensuring customer satisfaction. Please see below for our Terms and Conditions.

Ownership of Intellectual Property Rights

All intellectual property rights, including copyright in this website are owned by New You. The website user is granted a license to use these for the purpose of viewing the site. You may not modify, distribute or re-post any content on this website for any purpose without the permission of New You.

Accuracy of Content

New You has taken every care to ensure the content of this website is correct. In particular, to ensure prices quoted are correct at time of publishing and all products have been fairly described. All prices stated are inclusive of VAT. We accept no responsibility for any inaccuracies regarding pricing and reserve the right to alter prices without notification and to refund any orders which cannot be honoured or fulfilled. In the event that there does happen to be a pricing error, the correct price will be set out in the Dispatch Confirmation.

We will take all reasonable care to ensure that the product images and descriptions are as accurate as possible however, due to the photographic process and the calibration and settings of individual computer screens, we cannot guarantee an exact match to the product as displayed on your screen.

Changes to Terms and Conditions

We reserve the right to change these terms and conditions and we advise our customers to read through them whenever possible.

How to Order

Making a purchase could not be easier. Just browse our store and add any items you wish to purchase to your shopping basket. Once you have finished shopping, please click on 'Proceed to Checkout' and at this point you will be asked for a few details so that we can complete your order.

After placing an order, you will receive an email from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email that confirms that the Product has been dispatched (the Dispatch Confirmation). The contract between us (Contract) will only be formed when we send you the Dispatch Confirmation.


We will endeavour to hold sufficient stock to meet all orders. However, we will inform you as soon as possible if goods you have ordered are not available and give you an expected delivery time.


When you get to checkout you will be able to choose the delivery option that suits your requirements and budget.

We deliver to UK and Ireland.

All UK and Ireland orders are sent on a next working day delivery however please allow 24/48 hours for delivery due to possible delays in certain areas.

Please note that a signature will be required to confirm receipt of deliveries. If there is no one home a card will be left requesting that you rearrange delivery. It is advisable to download DPD's App if you wish to leave specific delivery instructions or track your parcel.

Please note DPD will not attempt delivery more than twice at which point your order will be returned to us as there may be another £4.99 delivery charge applied to an order if we are to send a replacement.

International Deliveries

Please contact us for a quotation

We do not accept responsibility for delays to packages, any additional charges relating to customs fees and duties. Once a package leaves our premises and is in transit it becomes the customer's responsibility to provide any additional documents required for customs clearance. If you are unable to take delivery of a package or provide required documentation we will not refund any charges and disposal of the package will be done at your own cost.


We can accept payment via Paypal and with the following debit and credit cards:

Visa Credit, Visa Debit, Visa Electron, Mastercard Credit, Mastercard Debit, Maestro, Amex, Solo and JCB.

Your credit/debit card will be charged on the date that your order is dispatched. All prices are inclusive of VAT (where applicable), at the current rates and are correct at the time of entering the information onto the system. The total cost of your order is the price of the products ordered plus delivery.

Cancelling your order

If you wish to cancel your order after it has been placed, simply call us on 02838 330720 or e-mail us, before we dispatch your order, i.e. before you have received a dispatch e-mail from us, providing us with the relevant details. If your order has already been dispatched, i.e. you have already received a dispatch e-mail, you will not be able to cancel your order, however if you return an opened item, New You Plan may, at its sole discretion, provide a refund.

Reporting errors on your order

In the unlikely event that you should need to query a mistake made on your order then this needs to be done within 14 days of placing the order for us to deal with your complaint. When reporting an issue please ensure this is done either via email to support@thenewyouplan.com , via phone on +44 28 3833 0720 or via the live chat function on our website. Any issues raised beyond these timescales not be considered and are at the discretion of the company.

Returns and Refunds

At The New You Plan we are so confident that you'll LOVE our plan that we offer all new customers a 100% money back guarantee.*

Of course, we obviously hope that you'll love our plan but if for any reason you do not feel our diet meals are for you, return them and we will give you your money back, no questions asked! That's our quibble free guarantee and you can even keep all of the accessories and free welcome gifts

That means if you are not completely happy with your first order, simply return the products and we will process a refund on all returned items.

This exchange and returns policy only covers your first order within 30 days of purchase. If you need any help returning or exchanging your products please contact support@thenewyouplan.com

* Only applies to purchases made directly through our website.




You agree that email can be used as a long distance form of communication.


We have placed links on this website to other websites that we think you may be interested in however, we do not vet these websites and do not have any control over their contents. New You cannot accept any liability in respect of the use of these websites. It would be a breach of contract for any other websites to link to the New You website without express permission from the partners of New You.

Damage to your computer

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technoligically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

Age Restrictions

You must be eighteen years old to use this site.

Law and Jurisdiction

This contract is governed by Northern Irish law and enforceable in our courts. All contracts are concluded in English.

Limitation of Liability

We shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this website.

New you STRONGLY ADVISES that you should ALWAYS seek and follow the advice of your doctor or health professional BEFORE starting on a Very Low Calorie diet.


It is important that you do not start a total food replacement plan if you have any health conditions that would prevent you from doing such a plan. New You strongly recommends that you do not put your health at risk and follow our 5 step pre-start checklist: -

These exclusions of liability shall not apply to any damages arising from death or personal injury caused by our negligence.

Retention of Title

Title to the goods shall remain vested in New You and shall not pass to the purchaser until the purchase price for the goods has been paid in full and received by New You. The products will be at the risk of the purchaser from the time of delivery.

Goods Retention

Where goods go unclaimed and / or are returned to the New You warehouse, an email will be sent to the purchaser and goods will be retained for 3[x] weeks before being rotated back into stock.


Cookies are used on this shopping site to keep track of the contents of your shopping cart. You can turn off cookies within your browser by going to your browser preferences and selecting block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Offers and Promotions

Free delivery and other offer order codes remain the property of New You, are non-transferable and may not be reproduced in any form or used in conjunction with any other offer.

Free shipping offers only apply to standard delivery for the United Kingdom and Ireland. Offers with a spend threshold always exclude delivery charges. Offerend dates apply. New You reserves the right to vary or withdraw offers without notice.

Mailing list

If you wish to join our mailing list we may occasionally contact you regarding special offers, new products, promotions, etc. We use a third party to circulate our marketing emails therefore we make our mailing list (email) available to them for this purpose only. We will not send emails to you unless you have given us your consent by registering with us. If at any time you do not wish us to contact you any further, please call or email us and we will remove your information from our database immediately.

New You will never rent or share your email address or information with anyone. Never!

Disclosure of Data

In case any fraudulent activity is detected on the website or without limitation, in connection with the breach of intellectual property rights through the use of the website, we may release personal information in order to comply with any applicable regulation or assert our rights. In the event that we decide to sell New You your personal information will be passed on to any successors in title.

Transfer of Rights and Obligations

The contract between you and New You is binding on you and us and our respective successors and assigns. You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent. New You may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights and obligations arising under it, at any time during the Contract.

Online Security

We take online security very seriously and are committed to ensuring your information is stored and handled safely and privately. Your credit card information is processed securely via a third party payment provider and at no time do New You store or have access to your credit card or CV2 number. We use the industry standard (SSL - Secure Sockets Layer) secure server to ensure private information and credit card details are transmitted securely across the internet.

Privacy Policy

Read our privacy policy here


We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.

Customer Service

We hope you are completely satisfied with your order and our customer service, however, if you have any queries, please feel free to contact us. Our contact information is as follows: -

Director: Julie-Ann Muldoon

The New You Plan
Unit 73
CIDO Business Complex
Carn Drive
Co. Armagh
Northern Ireland
BT63 5WH

Tel UK: 028 38 330 720
Tel ROI: : 0044 28 38 330 720

Email: support@thenewyouplan.com

Thank you for visiting our website.



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