When you place your first order with us you have total peace of mind. We have over 50 great tasting food products so you will be able to find a selection of meals they suit your taste. If you do not like the taste of any of our products you can return them for a refund or swap to flavours you do like.
Secret Slimmers Welcome You to Join Us!
All new customers are invited to join our private Facebook group exclusively for New You Plan customers. If you want to succeed surround yourself with people on the same mission as you! This group is so inspirational and will be your secret weapon to stay on track with your goals so that you can create a jaw dropping transformation in 2021.
Not sure what to order? Have questions?
We want to make sure you have total confidence that you are choosing the right transformation partner when you choose The New You Plan. If you need clarification on ANYTHING just reach out to our friendly support team. We are here to help you. Dionne has recently joined our customer services team and she lost 6 stone with our plan in 2020!
We offer free delivery on all orders over £50.00/€64.50* for UK and ROI customers. Orders under this amount will incur a standard delivery charge of £4.99/€6.44
For European countries** there is a standard rate at the checkout for postage and packaging. The charge is relevant to the destination and covers all the costs for postage and packaging.
We ship to many countries, available for selection during checkout. However, should your country not be listed, please email email@example.com for a personalised quote
In the instance that we provide you with a personalised quote you will be charged a shipping retainer fee of £19.99 at the checkout and then one of the team will be in touch to guide you through paying the balance.
We do not accept responsibility for delays to packages, any additional charges relating to customs fees and duties. Once a package leaves our premises and is in transit it becomes the customer's responsibility to provide any additional documents required for customs clearance. If you are unable to take delivery of a package or provide required documentation, we will not refund any charges and disposal of the package will be done at your own cost.
Dispatching of orders
We aim to dispatch all orders on the same working if they are placed before 3pm.*** Our working days are Monday to Friday excluding bank holidays. We make every effort to uphold these timescales, however we will not accept responsibility if an order is not dispatched on the same working day. Due to this and to cover all eventualities with the couriers we would recommend ordering 3-4 days ahead of time as we know how important it is to get your packs.
For GB, NI and ROI typically we work with our couriers to get parcels delivered in 24 working hours from the date of dispatch. Please note this is not a guarantee and we ask that you allow additional time for delivery should a pack be delayed or damaged.
Please note that for UK and ROI customers if there is no one home - delivery of your parcel will be attempted to one of the following:
Left with a neighbour
Left in a suitable, safe location or
Returned to the depot
A card will be left detailing the parcel location and/or requesting that you rearrange delivery. It is advisable to download DPD's App if you wish to leave specific delivery instructions or track your parcel.
Please note DPD will not attempt delivery more than twice at which point your order will be returned to us as there may be another £4.99 delivery charge applied to an order if we are to send a replacement.
To ensure that your deliveries go as smoothly as possible we would ask that you provide a valid contact number – preferably a number that can receive incoming text notifications and also a valid email address. This is to allow ourselves and our couriers to communicate effectively with you.
For international orders we can provide you an estimate of the shipping timescales at the point where you are quoted for delivery costs.
Delayed / Missing Parcels
In the event that your parcel is not received on time or in the condition expected we would ask that you email us on firstname.lastname@example.org and one of the team will be in touch as soon as possible to help resolve any problems you may be facing.
Exchange / Returns
We accept exchanges and returns on your first order within 30 days of ordering. Customers are responsible for returning their products and we do not accept responsibility for any items lost in transit when being returned to ourselves.
We will only refund the card or account used to pay for the order. There are no exceptions to this.
* Certain UK destinations may incur an additional shipping charge, these include:
Isle of Man £10.00
**We aim to update our charges for EU countries as often as possible and we have all the charges built into your postage so there is no need to worry about duties and costs. In the event that an additional charge is needed you will be notified before your order leaves thereby giving you the option to decline the charge for a full refund.
*** Our 3pm cut off point for same working day dispatch is a guide – not a guarantee. We would ask that you allow 2-3 days for dispatch especially at times where delays may be expected such as after a bank holiday weekend, or during peek times where postal volumes increase such as Christmas and Black Friday.
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Region and Currency Preferences
Over 12 Million Meals Sold!
We have been established over 10 years and 1 of our meals is consumed every 20 seconds!
Spend over £50/€64.50 and get free delivery to UK & Ireland. Excludes Highlands and Islands
Try Us Risk Free! We think our meals are the best tasting on the market, that is why we have our Great Taste Guarantee. If you do not like the taste of any of the meals in your first order, we will refund or swap them for you. We want you to enjoy your transformation and that starts with great tasting meals, that get you great results, backed up with great service and a great community to cheer you on! We will even let you keep your free gifts worth £13.98/€18.03 as a thank you for trying our meal plan and support.
Free Welcome Pack RRP £13.98
To thank you for joining us you get a free gift pack including blender bottle, journals and video coaching programs.
QUIBBLE-FREE, NO QUESTIONS ASKED, 30 DAY GUARANTEE
At The New You Plan we are so confident that you'll LOVE our plan that we offer all new customers a 100% money back guarantee.*
Of course, we obviously hope that you'll love our plan but if for any reason you do not feel our diet meals are for you, return them and we will give you your money back, no questions asked! That's our quibble free guarantee and you can even keep all of the accessories and free welcome gifts
That means if you are not completely happy with your first order, simply return the products and we will process a refund on all returned items.
* Only applies to purchases made directly through our website.